15% off $50+ enter code:cactus15 or 25% Off & Free Shipping Orders of $100+
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Enter Code: LAST2014 at checkout  Shop Holiday Collections
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Receive Your Order by 12/24/2014

customer service  

Shipping Options

We ship year-round with standard delivery arriving within 3-7 business days of ordering. Shipping restrictions prohibit us from shipping to p.o., a.p.o., a.f.b., or f.p.o. box addresses. Rural route box, highway or star route address will only be accepted with a phone number. Since we ship perishable items, we select the best shipping available to reach its destination with care. All packages are shipped 2-day service unless otherwise requested.

Standard Shipping

Arrives within 3-7 business days after placement of order.
Orders arrive Tuesday - Friday.

*Please allow extra processing time for large quantity orders or multiple ship-to orders.

Standard Shipping & Handling Charges

Merchandise Total

Standard Shipping Rate

up to $19.99 $9.99
$20.00 - $99.99 $14.99
$100.00 and over FREE
  • Shipping charges apply to each shipped address.
  • To ensure your order is in premium quality upon arrival and to protect against heat and melting, Ethel M Chocolates ships Standard Shipping Orders via 2 Day Shipping in insulated mini-coolers with "cold packs".
Additional shipping charges per shipped address.
Delivery to Alaska or Hawaii add $20
International Delivery (please call for details) starting at $40+
Expedited Rush Shipping (by Request) add $20

For orders being shipped to multiple addresses, or for orders of large quantities, please allow additional processing time. 

While every effort is taken to ensure accuracy of our catalog information, we reserve the right to make corrections if errors occur. In an effort to assure satisfaction, we reserve the right to substitute an item of equal or greater value. Prices listed in this catalog supersede all previous Ethel M® chocolates prices and are subject to change without notice. All prices listed are mail order prices, and may not reflect retail pricing.

U.S. territories and International Shipping

In most instances we are able to ship your order to international destinations. For further information, please contact customer service at 800.471.0352.

Shipping Products Containing Alcohol

Our cocktail and liqueur collection chocolates contain alcohol in excess of 0.5% by weight. Orders may be placed from any state by persons 21 years of age an older. However, local state laws prohibit the shipment of alcoholic products direct to the consumer in many states. We can only ship to states that have statutes permitting the receipt of mail order liqueur products by persons 21 years of age or older. We are sorry, but we cannot process orders for cocktail collection chocolates that do not meet these requirements.

States that allow shipment of cocktail collection pieces are:

AZ, CA, CO, FL, HI, IL, IA, KY, LA, MD, MN, MO, NE, NV, NJ, NY,OR, TX, VA.

Sales Tax

We are required to collect sales tax on items delivered to the following states:

  • Florida: 6.5%
  • New Jersey: 7%
  • New York: 8.875%

Taxes are subject to change. Local rates may also apply.

What is the shipping process to insure product freshness?

We take the extra steps to guarantee your chocolates arrive in a manner that will ensure food safety and preserve quality. During warm months, and year-round to destinations in southern states, we send your gifts in a special insulated mini-cooler to protect their freshness and exquisite quality. Additionally, we surround each box of chocolates with frozen "cold packs" nestled snugly during packing.

Substitutions

Ethel M® reserves the right to substitute chocolate pieces in pre-packed collections or chocolate assortments of equal or greater value should an item become unavailable. Ethel M® is unable to take special request chocolate piece substitutions for pre-packed collections.