When you place an order with ethel's chocolate lounge, we want to ensure your gift will be perfect in every way. To ensure food safety and preserve quality, during warm months, and year-round to destinations in southern states, we send your gifts in an insulated mini-cooler. Additionally, we surround each box of chocolates with "cold packs." Between our thorough packaging process and 100% unconditional guarantee, you can rest assured everyone will fully appreciate his/her ethel's chocolate.
We are unable to issue a refund for unsatisfactory products and postage until such products are received by us. The return of merchandise may incur a 25% re-stocking and/or administration fee at ethel's chocolate discretion.