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Click on one of the questions below to see its answer.
Shopping Online
1. Can I shop for myself and for a gift in one transaction?
Answer:
Yes. You may designate multiple gift recipients during the course of your shopping experience. when adding an item to your basket from the product detail page you can select the item quantity and the gift recipient (yourself or other). If it is a gift for someone else select "gift recipient". You will be prompted to enter the shipping information. the recipient's information will now be stored and appear on the drop down shipping menu for the remainder of your shopping session and checkout.
2. How can I make a change or cancel my order?
Answer:
To make a change or cancel your order, please contact customer service at 800.471.0352 within 24-hours of placing your order. Once your order begins to process or has been shipped, we are unable to cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible.
3. How is sales tax calculated?
Answer:
We collect all applicable state taxes.
4. What forms of payment are accepted for online purchases?
Answer:
For your convenience, we accept Visa, MasterCard, American Express, and Discover Cards for online purchases.
5. What is a promotion code?
Answer:
Promotional and special codes are codes that provide discounts or specials when you type the code into your shopping basket.
- Each offer is valid for a limited time only and expires on the date specified in the offer.
- May not be combined with any other discount.
- Offer is not for resale and is not redeemable for cash.
- Offer cannot be applied to previous purchases.
- Promotional discounts not applicable to sale items, gift certificates, tax, or shipping and handling charges.
- Other restrictions may apply.
6. Will Ethel M® Chocolate confirm my online order?
Answer:
If you provide your email address when placing your order, we'll send you a confirmation message within 24 hours.
Shipping
1. Can orders be shipped to us territories and international destinations?
Answer:
In most instances we are able to ship your order to us territories and international destinations. For further information, please contact customer service at 800.471.0352.
2. How are delivery charges calculated?
Answer:
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Depending upon your choice of delivery, shipping charges are applied to each shipping address.
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Up To $25.00
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$10.99
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$18.99
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$25.01-$35.00
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$11.99
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$19.99
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$35.01-$50.00
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$13.99
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$21.99
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$50.01-$75.00
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$15.99
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$23.99
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$75.01-$100.00
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$18.99
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$26.99
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$100.01-$150.00
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$21.99
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$29.99
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$150.01-$200.00
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$27.99
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$35.99
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$200.01-$250.00
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$33.99
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$41.99
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$250.01 and over
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15% of merchandise total
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Shipping charges apply to each shipped address.
To ensure your order is in premium quality upon arrival during the warmer months (usually May 1st through September 30th) or when shipping to warm weather areas, we ship our products in insulated shipping containers with ice packs.
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Overnight
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add $20
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Delivery to Alaska or Hawaii
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add $25
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International Delivery (please call for details)
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starting at $40+
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While every effort is taken to ensure accuracy of our catalog information, we reserve the right to make corrections if errors occur. In an effort to assure satisfaction, we reserve the right to substitute an item of equal or greater value. Prices listed in this catalog supersede all previous ethel's® chocolate prices and are subject to change without notice. All prices listed are mail order prices, and may not reflect retail pricing.
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3. What are the Cocktail Collection pieces shipping restrictions?
Answer:
Our Cocktail Collection chocolates contain alcohol in excess of 0.05% by weight. Orders may be placed from any state by persons 21 years of age an older. However, local state laws prohibit the shipment of alcoholic products direct to the consumer in many states. We can only ship to states that have statutes permitting the receipt of mail order cocktail collection products by persons 21 years of age or older. We are sorry, but we cannot process orders for cocktail collection chocolates that do not meet these requirements. States that allow shipment of cocktail collection are: AZ, CA, CO,FL, HI, IL, IA, KY, LA, MD, MN, MO, NE, NV, NJ, NY,OR, TX, VA.
4. What is the shipping process to ensure product freshness?
Answer:
We take the extra steps to guarantee your chocolates arrive in a manner that will ensure food safety and preserve quality. during warm months, and year-round to destinations in southern states, we send your gifts in a special insulated mini-cooler to protect their freshness and exquisite quality. Additionally, we surround each box of chocolates with frozen "cold packs" nestled snugly in packing ready to be whisked to its destination. Upon completion, we add your personal message and seal the box. we attach the shipping label, then ship the box right to the recipient's door. Between our thorough packaging process and 100% unconditional guarantee, you can rest assured your gift recipients will fully appreciate every gift from ethel's® chocolate.
5. What shipping options are available?
Answer:
In response to our customers, we ship year-round - ensuring you and yours a delicious Ethel M® Chocolate lounge gift when needed. We offer several shipping options to meet your needs. Standard delivery will arrive within 3-7 business days. Or for more immediate needs, we offer overnight delivery. Plus, we offer Saturday delivery where available. Due to shipping restrictions, we are unable to ship products to p.o., a.p.o., a.d., or f.p.o. box addresses. A street address with a rural route box, highway or star route can only be accepted with a phone number. We request phone numbers for all gift recipients to ensure delivery of your gift when intended.
Since we ship perishable items, we select the best shipping available to reach its destination with care. All packages are shipped 2-day service unless otherwise requested. we offer two shipping options:
| Standard Shipping |
Arrives 2-day air within 3-7 business days after placement of order.
Orders arrive on Wednesdays through Friday. |
| Overnight Delivery |
Immediate upon receipt of your order by noon PST we will ship your order for overnight delivery.
Orders arrive on Tuesdays through Friday. |
6. When will my order arrive?
Answer:
We ship year-round with standard delivery arriving within 4-7 business days of ordering. Orders are shipped through a 2-day or overnight service. We are unable to ship items for Sunday or Monday arrivals. In some areas saturday delivery is available at an additional charge. Deliveries are scheduled from Tuesday through Friday, excluding carrier service holidays or weather issues.
Shipping “Design Your Own” Boxes, Because each candy is hand-picked and each box individually packed, it takes three days to prepare your personalized box for shipping. Please add this time to shipping and order deadline instructions. Our customer service team will be happy to help with any questions.
Online Transactions
1. Is the credit card information I submit secure?
Answer:
Absolutely. Every step of the Ethel M® Chocolate online ordering process that requests credit card information employs secure socket layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.
Ethel M® Chocolate products may contain peanuts, tree nuts, milk, eggs, wheat or soy. Although we realize that this may disappoint some of our customers who suffer from peanut allergies or other allergens, the safety and well being of all customers is our top priority.
About Ethel M® Chocolate Products
1. How long will my chocolates last?
Ethel M® Chocolate Collections: our Ethel M® Collections are best when consumed within two weeks of purchase.
To experience the full impact of our chocolates and their premium flavors, we recommend chocolates be enjoyed and stored at room temperature (65 to 75° f).
Our chocolates may also be refrigerated to preserve freshness. Simply wrap the chocolate in their original packaging and refrigerate at 40 to 45° f. prior to consuming, allow chocolates to return to room temperature to experience the full impact of our unique flavors and textures. We recommend the chocolates be enjoyed within 14-30 days of purchase, even if refrigerated.
It is best to store chocolates away from products with strong odors since chocolate can absorb odors.
Answer:
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